You're repeating yourself
Aftercare instructions are part of every appointment, but the follow-up is relentless. Clients call back within hours asking for clarification. Others misunderstand and end up causing complications. Between the verbal explanations, the printed sheets they forget, and the phone interruptions, it becomes a significant drain on your day.
The repeated explanation
You deliver thorough aftercare instructions in person, then watch as pet owners return with the same questions you just answered.
Disrupted workflow
Follow-up calls arrive throughout the day, breaking your focus and pulling you away from examining animals and helping the next client.
Compliance uncertainty
Without a clear written record sent directly to them, you can't be sure if pet owners are following the instructions correctly, which creates liability concerns.
Aftercare instructions, delivered automatically
Instead of hoping printed sheets get read and remembered, Aftercare Assistant creates a customized plan for each pet visit and sends it directly to the owner's phone via SMS. Questions go into the app instead of to your phone line, and you get a record of everything—what you recommended and what the owner asked.
Before
- Deliver instructions verbally at checkout
- Hand out printed sheets
- Answer follow-up calls throughout the day
- No record of what you said or what questions came up
- Uncertain whether instructions were followed
After
Four simple steps
Create the plan
After each appointment, enter aftercare details into Aftercare Assistant—medications, restrictions, follow-up timing, and specific care notes.
SMS is sent
The system sends a personalized text message to the pet owner with all instructions in clear, accessible language.
Questions come through the app
Instead of calling your clinic, pet owners ask questions directly in the app. You answer on your schedule, not theirs.
Learn from patterns
The system tracks which instructions generate the most questions. You can adjust wording for future patients based on what actually causes confusion.
Better than what you use today
What you do now
- Verbal explanations at checkout
- Printed handouts often left behind or forgotten
- Follow-up calls to your clinic number
- No written record of conversations
- Can't easily track common questions
- Time spent answering repeated questions
Aftercare Assistant
- Customized text to each pet owner's phone
- Delivered automatically within minutes of visit
- Questions routed through app, not your clinic line
- Every instruction and question logged permanently
- Reports show patterns in common confusion
- Estimated 2 hours per day freed up
Immediate and lasting benefits
50% fewer follow-up calls
Clear written instructions delivered instantly reduce repeat questions and clinic phone interruptions.
2 hours saved daily
Time spent answering the same aftercare questions goes back to examining animals and running your practice.
Higher owner satisfaction
Pet owners appreciate having clear instructions they can reference and a direct channel to ask follow-up questions.
Complete record
Every aftercare instruction and question is logged, giving you documentation for medical records and compliance.
Join the waitlist
We're building Aftercare Assistant now and want to shape it with real veterinarians. Sign up below, and we'll reach out to learn exactly how you'd use it and when you need it ready.
Request received. We'll reach out shortly.
Commonly asked
What if a pet owner doesn't have a smartphone?
We send via SMS, which works on any phone, not just smartphones. Owners can also access their records through a simple web link if they prefer.
How quickly are instructions sent?
Immediately after you create the aftercare plan. Most pet owners see the message within seconds of leaving your clinic.
Can I customize the instructions?
Yes. Each plan is customized based on the visit details you enter—medication names, dosages, activity restrictions, and specific follow-up instructions are all tailored to that pet.
Does this integrate with my practice management software?
Integrations are on our roadmap. Early adopters can tell us which systems matter most to your clinic.
Who can answer questions from pet owners?
You decide. You can answer questions directly, or you can delegate to a team member. All responses are logged and tied to that patient's record.
Is my clinic data secure?
Yes. Data is encrypted at rest and in transit, and we comply with HIPAA and all relevant veterinary privacy regulations. We're being built to meet the standards you need.